Terms & Conditions
TERMS & CONDITIONS
1.0 GENERAL
At Alina Nasser Consulting, we are committed to providing high-quality nannying consultancy services and are dedicated to creating a safe, happy, and nurturing environment for your child. Late cancellations and no-shows not only disrupt service quality but also limit availability for other clients. To ensure fairness and efficiency, we observe the following strict policies are in place.
1.1 These Terms and Conditions represent a legally binding contract between you as “the Client” and Alina Nasser as “the Service Provider”.
1.2 Acceptance of the Service Provider’s Terms and Conditions by the Client takes effect immediately upon engaging our services or giving verbal or written instruction to use our services.
1.3 The word “Client” refers to the person/family using Alina Nasser Consulting services.
1.4 The Terms & Conditions are the terms by which the Service Provider offers the Client access to the services and use of Alina Nasser Consulting services. By engaging our services, the Client agrees to abide by these Terms & Conditions.
2.0 CLIENT RESPONSIBILITIES
2.1 Any correspondence, communication either verbally, written, or via email is confidential, and the Client agrees not to disclose information to third parties.
2.2 All bookings must be made directly between the Client and the Service Provider.
2.3 The Client must provide accurate details of their address, contact details, and full name.
2.4 The Client must inform the Service Provider of any medical conditions, allergies, sickness, or disabilities associated with the children.
2.5 The Client acknowledges that they are engaging Alina Nasser Consulting as a service provider and not as an employer.
2.6 The Client must provide a safe, warm, and friendly work environment at all times.
2.7 The Client is responsible for paying all expenses incurred during working hours, including but not limited to travel expenses, admission or entrance fees for activities, food and drink, and any other childcare-related costs. The Service Provider is not responsible for paying for things out of pocket.
2.8 If the Client ends the booking early, they are still responsible for paying the full hours originally requested.
2.9 If the booking extends beyond the agreed-upon hours, the Client agrees to pay for overtime, rounded up to the nearest 30 minutes.
2.10 If the Service Provider leaves a booking after 9 PM, the Client must pay for a taxi home to ensure safe travel.
3.0 FEES
3.1 Booking fees are payable in British Pounds (GBP).
3.2 Invoices will be sent via email with a specified due date.
3.3 All invoices must be paid in full by the specified due date. Failure to settle in a timely manner will result in interest charges on the outstanding balance until full payment is received.
3.4 The service fee is based on the original dates requested. Should those dates be shortened, no refunds will be given.
4.0 CANCELLATION POLICY
4.1 “Evening Booking” refers to bookings starting after 6 PM.
4.2 “Daytime Booking” refers to bookings starting before 6 PM.
4.3 No refunds will be given if a placement is reduced after the start date.
4.4 A minimum of seven (7) days’ notice is required for cancellations or rescheduling.
4.5 Clients are responsible for providing at least seven (7) days’ notice for cancellations or rescheduling.
4.6 Cancellations made with less than seven (7) days’ notice will be charged the full service fee, with no exceptions.
4.7 Clients who fail to show up for a scheduled session will be charged in full and will not be eligible for refunds or rescheduling.
4.8 In the rare event that the Service Provider must cancel a scheduled session, the Client will receive a full refund or the option to reschedule at no additional cost.
4.9 As an alternative, Clients may request to transfer their full payment toward a future consultation or package of their choice.
4.10 No refunds or transfers will be issued for cancellations made on the day of or after the scheduled service.
4.11 Cancellations can be requested via phone, email, online, or in person.
4.12 Refunds will be processed using the original payment method, subject to applicable fees.
4.13 For any questions or concerns, please contact alina_nasser@yahoo.co.uk.
5.0 LIABILITY
5.1 The Client is responsible for ensuring that their home contents insurance includes coverage for Employers and Public Liability insurance for domestic workers, including childcare providers.
5.2 While the Service Provider is providing services for the Client, the Client undertakes to reimburse them fully for all costs, claims, damages, and liabilities arising from the Client’s wrongdoing or negligence.
6.0 CONFIDENTIALITY
6.1 All communication between both parties (the Service Provider & Clients) shall remain confidential.
6.2 The Client must provide accurate details of their address, contact details, and full name.
6.3 Clients agree that we may communicate with them by email, text message, or phone regarding any childcare bookings. Apart from arranging childcare services, the Service Provider will keep all personal data confidential at all times.
7.0 DISPUTES
7.1 At Alina Nasser Consulting we prefer to resolve disputes via mediation. Clients may contact us for full details on our dispute resolution process.
8.0 FORCE MAJEURE
8.1 The Service Provider is not liable for any failure or delay in providing services due to circumstances beyond reasonable control, including but not limited to natural disasters, government restrictions, pandemics, power outages, or unforeseen emergencies.
9.0 AMENDMENTS TO TERMS
9.1 Alina Nasser Consulting reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any changes, and continued use of services constitutes acceptance of the revised Terms.